Nurse-Led Manualized Telephone Support Intervention

Not Applicable

Completed

• Conditions: Multiple Sclerosis
• Interventions: Other: Manualised nurse-led telephone support

• Registration Number: NCT01302431
• Lead Sponsor: University of Dublin, Trinity College

Brief Summary

The primary aim of this study is to determine if a manual based telephone intervention support service for people who support people with Multiple Sclerosis (PwMS), initiated by nurse specialists who provide care to PwMS, has a positive impact on the lives of PwMS and their support persons. For support persons this impact is determined by measurable support person/carer self-efficacy and preparedness to care, burden, quality of life, service utilization and satisfaction with the support service. For PwMS this is determined by their qualitative experience of the type of care they receive from their carer. A secondary aim is to determine the possible economic benefits of the introduction of such an intervention nationally. A support person is the person nominated by the PwMS as the person who provides the most support or physical assistance to a person with MS who is not a paid service provider.

Detailed Description

The negative impact of caregiving on caregivers of People with Multiple Sclerosis (PwMS) has been well documented (Corry \& While, 2008). Outside of scheduled health care contacts, caregivers usually make contact with nurse specialists when in distress or in crisis situations. Nurses specialising in MS have specialised knowledge in caring for PwMS and their caregivers and the management of symptoms of MS, and are well positioned to provide specialist advice, information and referral. Much of the unique support given to caregivers of PwMS by MS nurses in Ireland is undocumented so that their impact upon patient and carer outcomes is unknown.

The well-being of caregivers of PwMS is crucial with limited budgets resulting in increased reliance upon caregivers to provide ongoing support for PwMS. Health care professionals need to prioritise health promotion, information giving and pro-active management of situations among caregivers of PwMS if the deleterious effects of care-giving on the PwMS and their caregivers are to be minimised and poor health avoided.

A search of the literature revealed that no published studies exist on the use of telephone support interventions for caregivers of PwMS. The extent to which telephone support interventions have been used in an attempt to support caregivers is evident from the number of studies found on carer telephone support across a number of illnesses (n=29). The range of care recipients, research designs and objectives for the studies make it difficult to draw definitive conclusions regarding particular outcomes and interventions. However, positive findings include feeling supported (Bank et al. 2006, Stewart et al. 2001), feeling empowered (Wilkes et al. 2004; Stewart et al. 2001) and reduced carer burden (Bormann et al. 2009; Tremont et al. 2008; Stewart et al. 2001).

The positive findings from the studies on telephone support interventions, along with the current use of carer telephone contact with NSMS when in crisis, suggest that a nurse specialist proactive approach to problem management, information and advice giving has potential for positive outcomes for caregivers of PwMS.

For the purpose of this study a carer is defined as a person who provides the most support or physical assistance to a PwMS, and who is not a paid service provider.

Study Timeline

• Study First Submitted: 2011-02-23
• Study First Submitted QC: 2011-02-23
• Study First Posted: 2011-02-24
• Study Start: 2011-04
• Primary Completion: 2013-10
• Study Completion: 2014-03
• Status Verified: 2014-12
• Last Update Submitted: 2014-12-02
• Last Update Posted: 2014-12-03

Recruitment & Eligibility

• Status: COMPLETED
• Sex: All
• Target Recruitment: 71

Inclusion Criteria

PwMS:

• People who have a diagnosis of Multiple Sclerosis and are > 18 years of age.
• PwMS who nominate a caregiver.

Caregivers:

• Informal caregivers of PwMS who do not have a serious mental health problem.

Nurses: Nurse Specialists caring for PwMS and who agree to take part in the study.

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Exclusion Criteria

For PwMS:

• PwMS who cannot nominate a caregiver
• PwMS who are already engaged in similar research

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Study & Design

• Study Type: INTERVENTIONAL
• Study Design: PARALLEL

Arm && Interventions

Group	Intervention	Description
Nurse-Led Manualised Telephone support	Manualised nurse-led telephone support	Participants assigned to this arm of the study will receive 4 nurse-led telephone support calls over a three month time-frame

Primary Outcome Measures

Name	Time	Method
Support person/caregiver Self-efficacy	3 months	This outcome measures support person/caregiver self-efficacy for obtaining respite and self-efficacy in problem solving

Secondary Outcome Measures

Name	Time	Method
Support person/caregiver preparedness to care	3 months	This outcome measure measures how well support persons/caregivers feel prepared to care for a PwMS

Trial Locations

Locations (1)

Site 1; 🇮🇪 Dublin, Ireland