Put a Face to a Name (Part A): The Effects of Photographic Aids on Patient Satisfaction,Clinician Communication, and Quality of Care
试验速览
- 阶段
- 不适用
- 状态
- 已完成
- 入组人数
- 256
- 试验地点
- 2
- 主要终点
- Patient's memory recall of their clinical care team
研究概览
简要总结
Communication is critical within healthcare, and is the root cause of most errors. With increased adoption and use of new information technologies and mediated communication systems, such as Electronic Health Records (EHR), that support visual content, hospitals can begin to look at the potential of photographic aids to improve patient satisfaction, clinician communication, and ultimately quality of care. Having pictures of clinicians and patients may improve communication by improving knowledge of who is part of the care team and may reduce electronic ordering or documentation on the wrong patient.
Despite the importance of communication between clinicians and the many advances within information and communication technologies, there is a lack of literature documenting systems that are effective at improving communication. Our research study will provide an overview on the communication models and technologies used in Canadian hospitals and add insights to the impacts of these technological adoption.
Research Question: How does the use of photographic influence patients' hospital experience?
Specifically, do photographic aids (photographs of clinicians' faces) influence:
- Patient's ability to identify their clinical care team members
- Patient's ability to identify their care team members and know their individual roles
- Patient's satisfaction with their hospital experience
详细描述
The investigators will conduct interviews of a cross-sectional sample of patients for up to one year. There will be 2 visits during the study. The first visit should last for 15 minutes (to get consent), the second visit should last somewhere between 30 and 45 minutes. The research team created a structured survey tool designed to characterize patients' knowledge of the names and roles of their health care professionals and understanding of their plan of care, which includes some semi-structured questions to assess patient satisfaction with their hospital experience. This survey tool will be administered to participating patients each weekday during the study period, prior to their discharge from the hospital.
At the first visit, depending on whether the participant was previously assigned to group A, B or C, participants will be provided with a piece of paper listing the names of the members of their clinical care team (group B), or a piece of paper with a list of names and photographs of the members of their clinical care team (group C), or no paper at all (group A) which is currently the typical communication experience at the hospital.
There is no compensation for participation in the study.
研究设计
- 研究类型
- Interventional
- 分配方式
- Randomized
- 干预模型
- Parallel
- 主要目的
- Supportive Care
- 盲法
- None
入排标准
- 性别
- All
- 接受健康志愿者
- 是
入选标准
- •Must be admitted as an in-patient in the GIM ward at Toronto General Hospital.
- •The ability of the patient to provide informed consent.
排除标准
- •Patients with significant confusion, delirium or dementia will be screen by asking orientation to place and time.
结局指标
主要结局
Patient's memory recall of their clinical care team
时间窗: up to 1 year
Measure if there are changes in the amount of clinicians patients recognize. Measure if they are changes in the amount of clinicians' names patients can remember.
次要结局
- Patients' satisfaction with clinician communication(up to one year)