Child HCAHPS: Automated Day of Discharge Survey

Not Applicable

Terminated

• Conditions: Inpatient Experience Survey Administration; Inpatient Experience Survey Response

• Registration Number: NCT03441503
• Lead Sponsor: Boston Children's Hospital

Brief Summary

The goal of this study is to identify effective ways to assess the patient and family experience. Specifically, the study will examine automated administration of the Child Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Survey on the day of discharge through an electronic interactive patient care system. The will be a multisite study that will take place at Boston Children's Hospital (BCH) as well as at several other hospitals across the United States.

Detailed Description

Preliminary research conducted by BCH on alternative administration methods of Child HCAHPS has proven promising. Specifically, a pilot of administration on the day of discharge using tablet computers increased response rates, especially among hard to reach groups.

To further explore modes of Child HCAHPS day of discharge administration, the Center of Excellence for Pediatric Quality Measurement (CEPQM) at BCH is collaborating with GetWellNetwork (GetWell), a company that provides interactive education material for patient televisions, to enable parents and guardians to complete Child HCAHPS on the day of discharge from the inpatient television. For this multisite study, parents of hospitalized children from BCH and participating sites will be randomized at the time of discharge to either receiving Child HCAHPS on the day of discharge on the inpatient television or standard Child HCAHPS administration via mail or email. The study will continue for up to six months at each participating site.

Study Timeline

• Study First Submitted: 2018-02-15
• Study First Submitted QC: 2018-02-15
• Study First Posted: 2018-02-22
• Study Start: 2018-04-10
• Primary Completion: 2022-04-10
• Study Completion: 2022-04-10
• Status Verified: 2022-05
• Last Update Submitted: 2022-05-10
• Last Update Posted: 2022-05-12

Recruitment & Eligibility

• Status: TERMINATED
• Sex: All
• Target Recruitment: 23578

Inclusion Criteria

• Their child's hospitalization includes at least one overnight stay

Exclusion Criteria

• Their child is aged 18 or older during the hospitalization
• Their child is hospitalized with a primary psychiatric diagnosis
• Their child dies during hospitalization
• Their child is in the hospital as a court/law enforcement patient
• Their child is a ward of the state
• Their child was admitted under DCF jurisdiction
• They are not fluent in English or Spanish

Study & Design

• Study Type: INTERVENTIONAL
• Study Design: PARALLEL

Primary Outcome Measures

Name	Time	Method
Child HCAHPS Response Rate	up to 1 year	Change in response rate to the Child HCAHPS survey

Secondary Outcome Measures

Name	Time	Method
Patient and respondent characteristics	up to 1 year	Difference in patient/respondent characteristics
Child HCAHPS Measure Top-Box Scores	up to 1 year	Change in Child HCAHPS top-box scores (i.e., percent of respondents selecting the most positive response option \[0-100%\]). Higher top-box scores imply better patient/family experience.

Trial Locations

Locations (2)

Boston Children's Hospital; 🇺🇸 Boston, Massachusetts, United States

Dayton Children's Hospital; 🇺🇸 Dayton, Ohio, United States