Child HCAHPS: Day of Discharge Survey on an Electronic Interactive Patient Care System
Overview
- Phase
- Not Applicable
- Intervention
- Not specified
- Conditions
- Inpatient Experience Survey Administration
- Sponsor
- Boston Children's Hospital
- Enrollment
- 23578
- Locations
- 2
- Primary Endpoint
- Child HCAHPS Response Rate
- Status
- Terminated
- Last Updated
- 3 years ago
Overview
Brief Summary
The goal of this study is to identify effective ways to assess the patient and family experience. Specifically, the study will examine automated administration of the Child Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Survey on the day of discharge through an electronic interactive patient care system. The will be a multisite study that will take place at Boston Children's Hospital (BCH) as well as at several other hospitals across the United States.
Detailed Description
Preliminary research conducted by BCH on alternative administration methods of Child HCAHPS has proven promising. Specifically, a pilot of administration on the day of discharge using tablet computers increased response rates, especially among hard to reach groups. To further explore modes of Child HCAHPS day of discharge administration, the Center of Excellence for Pediatric Quality Measurement (CEPQM) at BCH is collaborating with GetWellNetwork (GetWell), a company that provides interactive education material for patient televisions, to enable parents and guardians to complete Child HCAHPS on the day of discharge from the inpatient television. For this multisite study, parents of hospitalized children from BCH and participating sites will be randomized at the time of discharge to either receiving Child HCAHPS on the day of discharge on the inpatient television or standard Child HCAHPS administration via mail or email. The study will continue for up to six months at each participating site.
Investigators
Sara Toomey
Principal Investigator and Director, Center of Excellence for Pediatric Quality Measurement; Chief Experience Officer, Boston Children's Hospital; Assistant Professor of Pediatrics, Harvard Medical School
Boston Children's Hospital
Eligibility Criteria
Inclusion Criteria
- •Their child's hospitalization includes at least one overnight stay
Exclusion Criteria
- •Their child is aged 18 or older during the hospitalization
- •Their child is hospitalized with a primary psychiatric diagnosis
- •Their child dies during hospitalization
- •Their child is in the hospital as a court/law enforcement patient
- •Their child is a ward of the state
- •Their child was admitted under DCF jurisdiction
- •They are not fluent in English or Spanish
Outcomes
Primary Outcomes
Child HCAHPS Response Rate
Time Frame: up to 1 year
Change in response rate to the Child HCAHPS survey
Secondary Outcomes
- Patient and respondent characteristics(up to 1 year)
- Child HCAHPS Measure Top-Box Scores(up to 1 year)