How effective are triage systems for same day appointment requests in general practice?

Not Applicable

Completed

• Conditions: Triage systems in GP practice; Not Applicable

• Registration Number: ISRCTN20687662
• Lead Sponsor: Devon Primary Care Trust (UK)

Brief Summary

Not available

Detailed Description

Not available

Study Timeline

• Study Start: 2009-05-28
• Last Update Posted: 17 October 2016

Recruitment & Eligibility

• Status: Completed
• Sex: All
• Target Recruitment: 1200

Inclusion Criteria

All consecutive patients making telephone requests for same day consultations will potentially be included. All patients aged less than 12 and greater than or equal to 16 years requesting a same day consultation will be included in respect of the primary outcome measure.

Exclusion Criteria

We do not propose to include young people aged between 12 and 16 years in this study since this will involve receipt of a postal survey along with written consent to review notes to the young persons address - a process which we believe may inadvertently lead to a breach of confidentiality should third parties open or have access to the young person's mail. Parents/guardians of children aged less than 12 years will be invited to provide consent on behalf of the child. Adults greater than 16 years will be included.

Study & Design

• Study Type: Interventional
• Study Design: Not specified