Effects of Targeted Follow-up of New Fitness Center Members

Not Applicable

Completed

• Conditions: New Members of Fitness Centers
• Interventions: Behavioral: Targeted follow-up

• Registration Number: NCT03989804
• Lead Sponsor: Norwegian University of Science and Technology

Brief Summary

Objective: To investigate the long-term effects of targeted follow-up of new fitness center members compared to usual practice, on frequency of visits and membership terminations after four years.

Design and setting: A participant and provider blinded parallel group randomized controlled trial conducted at eight Fitness Centers in Trondheim, Central Norway.

Participants: The inclusion criteria were new members \>16 years who between September 1st to 9th 2014 signed up for an ordinary contract with a minimum duration of 12 months.

Intervention: The intervention consisted of two phone calls and one e-mail delivered over 6-8 weeks after enrollment, aiming to motivate members to get started using the fitness center and its services. Usual practice at the fitness center is self-directed use.

Detailed Description

Not available

Study Timeline

• Study Start: 2014-09-01
• Primary Completion: 2018-09-01
• Study Completion: 2018-09-01
• Status Verified: 2019-06
• Study First Submitted: 2019-06-14
• Study First Submitted QC: 2019-06-14
• Last Update Submitted: 2019-06-14
• Study First Posted: 2019-06-18
• Last Update Posted: 2019-06-18

Recruitment & Eligibility

• Status: COMPLETED
• Sex: All
• Target Recruitment: 356

Inclusion Criteria

• The study included new members (16 years in 2014 or older) on ordinary contracts with a minimum duration of 12 months and monthly automatic membership renewal that enrolled independent of the study at one of eight 3T-Fitness Centers in Trondheim between September 1st and September 9th, 2014.

Exclusion Criteria

• Exclusion criteria were members with free contracts, employee contracts, cash membership, shorter membership contracts (duration <12 months) and loyalty contracts (indicates that the member is improving his old contract and is not a new member).

Study & Design

• Study Type: INTERVENTIONAL
• Study Design: PARALLEL

Arm && Interventions

Group	Intervention	Description
Targeted follow-up	Targeted follow-up	-

Primary Outcome Measures

Name	Time	Method
Number of days with visits at the fitness center chain	4 years
Rate of membership terminations	4 years

Secondary Outcome Measures

Name	Time	Method
Number bookings to training advisors	4 years