Connecting callers with minor illness to a pharmacy telephone helpline after consultation with Swedish Healthcare Direct (SHD)

Completed

• Conditions: Minor illnesses, e.g. conditions that do not need medical treatment; Signs and Symptoms

• Registration Number: ISRCTN93785368
• Lead Sponsor: ulea University of Technology

Brief Summary

Not available

Detailed Description

Not available

Study Timeline

• Study Start: 2015-10-05
• Last Update Posted: 17 October 2016

Recruitment & Eligibility

• Status: Completed
• Sex: All
• Target Recruitment: 110

Inclusion Criteria

1. Called is above 18 years of age
2. Person assessed by nurse at the SHD as suitable for practicing self-care for minor illness, for him/herself or for a child (No GP referral)
3. Person calling within the opening hours of the pharmacy telephone helpline (weekdays 4pm to 8pm)

Exclusion Criteria

1. Calling for mental illness
2. Calling for suspected or confirmed miscarriage

Study & Design

• Study Type: Interventional
• Study Design: Not specified

Primary Outcome Measures

Name	Time	Method
1. Patient satisfaction is measured using a patient satisfaction scale (10-point Likert scale) 7 days after the intervention<br>2. Symptom resolution is measured by self-reporting on a 6 step scale (from full resolution to symptoms have worsened) comparing their symptoms to how they were at the day of the call to the SHD 7 days after the intervention<br>3. Health care utilization will be measured through self-reporting 7 days after the intervention

Secondary Outcome Measures

Name	Time	Method
Experiences of receiving self-care advice when triaged to self-care for minor illness is measured using a questionnaire 7 days after the intervention.