Claims and complaints in healthcare.
- Registration Number
- NL-OMON22133
- Lead Sponsor
- Orbis Medisch CentrumMediRisk
- Brief Summary
Not available
- Detailed Description
Not available
Recruitment & Eligibility
- Status
- Other
- Sex
- Not specified
- Target Recruitment
- 0
Inclusion Criteria
all complaints received by the complaints office and the Complaints Committee of Orbis Medisch Centrum and Atrium Medisch Centrum, during the period 2007 t/m 2014.
- all the claims, nationally submitted by MediRisk, the biggest liability insurer for care settings in the Netherlands.
Exclusion Criteria
Complaints and claims that relate to a different time-period.
Study & Design
- Study Type
- Observational non invasive
- Study Design
- Not specified
- Primary Outcome Measures
Name Time Method To describe the underlying events, happenings and errors, that may lead to a complaint or a claim.
- Secondary Outcome Measures
Name Time Method - Enhancing the knowledge of healthcareworkers of trends and developments in complaints and claims in the Netherlands.<br /><br>- To describe actions to prevent complaints and/or claims.