Encouraging Overdue Healthcare Appointment Scheduling Among Patients With Chronic Diseases
试验速览
- 阶段
- 不适用
- 状态
- 已完成
- 入组人数
- 21,562
- 试验地点
- 2
- 主要终点
- Patients - Appointment scheduling
研究概览
简要总结
The goal of this study is to determine the most effective messages for encouraging patients with chronic conditions, who have not seen their doctor in at least one year, to return to the clinic. Study participants will receive postcards or letters encouraging them to make an appointment. Researchers will assess whether messages increase appointment scheduling (and attendance).
详细描述
About 18,500 Geisinger patients, Geisinger Health Plan members, and Medicaid patients with chronic illness have not been seen in a clinic for at least one year, which is concerning because regular appointments are necessary for chronic disease management. Geisinger is therefore working to encourage those with chronic illness and overdue appointments to return to the clinic.
In the present study, patients will either receive a mailer (with a message encouraging them to schedule an appointment with their physician), or no mailer. The purpose of the study is to compare three different mailers to assess which is most effective at encouraging patients to schedule and attend an appointment. The three mailers include (1) a standard outreach postcard (emphasizing that we are "checking in" with the patient), and, informed by behavioral science research, (2) a postcard with a cartoon and humorous messages and (3) a letter signed by a physician. The study will compare the effectiveness of the three experimental mailer arms to each other and to a no-contact control arm.
研究设计
- 研究类型
- Interventional
- 分配方式
- Randomized
- 干预模型
- Parallel
- 主要目的
- Health Services Research
- 盲法
- Double (Participant, Care Provider)
盲法说明
Participants will not be informed specifically of their assignment to different arms throughout the study. Providers who conduct appointments will not be randomized to study arms or informed of patient assignment.
入排标准
- 年龄范围
- 18 Years 至 —（Adult, Older Adult）
- 性别
- All
- 接受健康志愿者
- 否
入选标准
- •Geisinger patient, Geisinger Health Plan member or Medicaid patient
- •Chronic illness
- •No appointment for > 1 year
排除标准
- 未提供
结局指标
主要结局
Patients - Appointment scheduling
时间窗: 30 days
Proportion of Geisinger patients who schedule an appointment
次要结局
- Patients - Appointment scheduling - Comparing mailers(30 days)
- Patients - Attendance at scheduled appointments within 180 days of mailer(180 days)
- Patients, Members & Medicaid - Timing of appointment(180 days)
- Patients, Members & Medicaid - Attendance at any appointment(180 days)
研究者
Amir Goren
Program Director, Behavioral Insights Team
Geisinger Clinic