Effect of Varied Outreach Methods on Appointment Scheduling and Appointment Completion Using MyChart

Not Applicable

Completed

• Conditions: Health Care Utilization
• Interventions: Other: Standard message; Other: Tailored message; Other: No Message

• Registration Number: NCT04994691
• Lead Sponsor: Children's Hospital Medical Center, Cincinnati

Brief Summary

Our objective is to determine the effectiveness of varied outreach methods (e.g. standard versus tailored MyChart messaging) to children age 6-17 years old who are due for a WCC visit and don't have one scheduled in the next 45 days on the outcomes of appointment scheduling and appointment completion.

Detailed Description

Not available

Study Timeline

• Study First Submitted: 2021-07-29
• Study First Submitted QC: 2021-07-29
• Study Start: 2021-07-30
• Study First Posted: 2021-08-06
• Primary Completion: 2021-10-07
• Study Completion: 2022-02-28
• Results First Submitted: 2023-01-10
• Status Verified: 2024-08
• Results First Submitted QC: 2024-08-08
• Last Update Submitted: 2024-08-08
• Results First Posted: 2024-08-28
• Last Update Posted: 2024-08-28

Recruitment & Eligibility

• Status: COMPLETED
• Sex: All
• Target Recruitment: 945

Inclusion Criteria

• age 6-17 years
• has not had a well child check in past 365 days
• no future well child check visit scheduled
• parent preferred language = English or Spanish

Exclusion Criteria

• no active MyChart account

Study & Design

• Study Type: INTERVENTIONAL
• Study Design: PARALLEL

Arm && Interventions

Group	Intervention	Description
Standard message	Standard message	2 MyChart reminders that child is overdue for well child check visit
Tailored message	Tailored message	2 MyChart reminders that child is overdue for well child check visit with date of last WCC and age
No message	No Message	No message sent

Primary Outcome Measures

Name	Time	Method
Number of Participants Who Completed Well Child Check Visit	Within 8 weeks of the date of intervention or the date of randomization for the control group	Participants completed well child check visit as determined by presence of a well visit billing code documentation in the electronic health record.

Secondary Outcome Measures

Name	Time	Method
Number of Participants Who Scheduled an Appointment for a Well Child Check Visit.	Within 8 weeks of the date of intervention or the date of randomization for the control group	Participant scheduled a well child check visit as determined by electronic health record documentation.
Number of Participants Who Received Their First COVID-19 Vaccination	Within 8 weeks of the date of the intervention or the date of randomization for the control group	Participant receipt of their first COVID-19 vaccination as determined by presence of documentation of vaccine administration in the electronic health record.

Trial Locations

Locations (1)

Cincinnati Children's Hospital Medical Center; 🇺🇸 Cincinnati, Ohio, United States