Evaluation of the low-threshold support service krisenchat.de regarding utilization, acceptance, feasibility, user satisfaction and help-seeking behavior
Not Applicable
Recruiting
- Conditions
- Mental symptoms and acute stress experience/crises, subclinical and clinical mental illness.F00-F99Mental and behavioural disorders
- Registration Number
- DRKS00026671
- Lead Sponsor
- niversität Leipzig, Medizinische Fakultät, Klinik und Poliklinik für Psychiatrie und Psychotherapie
- Brief Summary
Not available
- Detailed Description
Not available
Recruitment & Eligibility
- Status
- Recruiting
- Sex
- All
- Target Recruitment
- 900
Inclusion Criteria
present declaration of consent for the follow-up survey; male/female/diverse; users from 10 years and above who used the counseling service of krisenchat, have received a recommendation for further referral to the care system by the counselors in the chat. Sufficient vision and reading ability.
Exclusion Criteria
No sufficient knowledge of German, no internet access.
Study & Design
- Study Type
- interventional
- Study Design
- Not specified
- Primary Outcome Measures
Name Time Method Interventional study: current help-seeking behavior and implementation of received referral into the health care system 4 weeks after the chat consultation. <br>Non-interventional study: Retrospective analysis of anonymous user data and chat meta-data based on all chat sessions from May 2020 to July 2021 (N = 7000).
- Secondary Outcome Measures
Name Time Method Interventional study: Named barriers of help-seeking in the health care system in case of the absence of seek out to support services.