Parenting help study: Evaluating the use of Teachback delivered by nurses in a parenting helpline.

Not Applicable

Completed

• Conditions: Health literacy.; Pregnancy health advice.; Baby health advice; Young child health advice; Public Health - Health service research

• Registration Number: ACTRN12616000623493
• Lead Sponsor: School of Public Health, The University of Sydney

Brief Summary

Not available

Detailed Description

Not available

Study Timeline

• Results First Posted: 1900-01-01
• Study Start: 2016-05-13
• Last Update Posted: 13 January 2020

Recruitment & Eligibility

• Status: Completed
• Sex: All
• Target Recruitment: 600

Inclusion Criteria

People will be eligible to participate in the study if they at least 16 years of age and are fluent in English. Participants may be from a range of socioeconomic and educational backgrounds.
Nurses staffing the PBB Helpline will be invited to participate in the study. Nurses who are unable to complete training in teachback will be excluded.

Exclusion Criteria

Participants will be excluded from the study if they are unable to speak adequate English as we do not have access to interpreting services for the study.
Individuals whose call requires transfer to nurse triage for an emergency, a counsellor for psychological support or translator will not be invited to participate. Callers on sensitive topics (e.g. termination, miscarriage) are excluded and calls that are less than 4 minutes duration.

Study & Design

• Study Type: Interventional
• Study Design: Not specified

Primary Outcome Measures

Name	Time	Method
Subscale having sufficient information” of the Health Literacy Questionnaire* (a validated measure of health literacy). We will use a modified version that replaces references to health” with terminology suited to pregnancy and parenting issues.<br>We will ask callers to rate the sufficiency of information they received during their call using a 4-point Likert-type scale.<br>*Osborne RH, Batterham RW, Elsworth GR, Hwakins M, and Buchbinder R, 2013. The grounded psychometric development and initial validation of the Health Literacy Questionnaire (HLQ). BMC public health, 13(1), p.1.<br>[1 week following the call to the PBB Helpline.<br>]