Patient Perceptions of Care: The Effects of Social Determinants of Health
Overview
- Phase
- Not Applicable
- Intervention
- Not specified
- Conditions
- Social Determinants of Health
- Sponsor
- University of Toledo Health Science Campus
- Enrollment
- 35
- Locations
- 1
- Primary Endpoint
- Correlation Co-efficient Between Patient Satisfaction Assessed Using HCAHPS and the Domains at Risk
- Status
- Completed
- Last Updated
- last year
Overview
Brief Summary
The primary objective of this study is to connect patients with community resources to improve social determinants of health. Secondary objectives are improving patient satisfaction within the trauma and general surgery service, enhancement of physician-patient communication, betterment of surgery department Hospital Consumer Assessment of Healthcare Providers and Systems scores, and increased understanding of correlations between patient satisfaction and social determinants of health.
The investigators hypothesize that (1) directed screening and intervention can have a positive effect for patients and hospitals, (2) directed patient advocacy will have an effect on patients' perception of care, (2) social determinants of health will have an effect on patients' perception of care, and (4) traumatic injury and acute surgery will have an effect on patients' perception of care.
Detailed Description
The investigators will be conducting this study as a prospective, non-randomized quality improvement study that will look at patients 18 years of age and older who are admitted under the trauma and general surgery specialties. Patients will be identified through admission to the trauma or general surgery service or referred to surgery services. Eligible patients will be identified and approached by the study team. Once the informed consent is completed, patients will be given a Social Determinants of Health Screening Tool, an Hospital Consumer Assessment of Healthcare Providers and Systems Feedback Tool, and an short form health survey (SF-12) Quality of Life Questionnaire. Feedback from the Hospital Consumer Assessment of Healthcare Providers and Systems results will be given immediately to the relevant teams (nurses, doctors, etc.) to address the patient's concerns. Prior to discharge, the patients will also be given referrals to designated community resources. On day 15 (+/- 7 days) after discharge, the patients will receive a follow up phone call where they will be asked if they have utilized the Social Determinants of Health Referrals. Participants will also be given a second Hospital Consumer Assessment of Healthcare Providers and Systems Feedback Survey at this time. On day 30 (+/- 7 days) after discharge, the patients will receive a follow up phone call where the participants will be asked if they utilized the Social Determinants of Health Referrals. Participants will also be given a second short form health survey (SF-12) Quality of Life Survey at this time.
Investigators
Eligibility Criteria
Inclusion Criteria
- •18 years of age or older
- •Admitted to the trauma or general surgery services
- •Live within Lucas County (for county referrals)
- •Patient or legally authorized representative agrees to participate and is willing to sign informed consent
Exclusion Criteria
- •Anyone less than 18 years old
- •Any patient or legally authorized representative unwilling to sign informed consent
- •Anyone who lives outside of Lucas County or expresses unwillingness to use referral services
Outcomes
Primary Outcomes
Correlation Co-efficient Between Patient Satisfaction Assessed Using HCAHPS and the Domains at Risk
Time Frame: Within 15 days of discharge
evaluation of patient satisfaction of hospital and staff by patient questionnaire, abbreviated hospital consumer assessment of healthcare providers and system HCAHPS, 9 questions based on positive or negative patient response to hospital care. positive (yes) responses correlate to a 1, negative (no ) responses correlate to a 2. the lower the number correlates to higher hospital satisfaction score. also included a hospital rating of 1-10 with 1 being lowest score and 10 being the highest rating. A higher score correlates to a higher patient satisfaction level. Domains at risk related to social determinants of health
Patients Who Filled Out Community Service Questionnaires
Time Frame: Within 30 days of discharge
During hospital admission each consented patient was assessed for the 5 domains of social determinants of health. Domains are education, economic stability, environment, health/healthcare, and social/community with 11 questions including financial strain, food insecurity, training/employment, housing instability education, utility needs, transportation, childcare, exposure to violence, social connection, behavioral health/substance abuse. A positive (yes) response flagged the patient for a referral to a community service including community financial resources, food banks and kitchens, community employment and training programs, local shelters. adult education programs, utility assistance programs, community transportation programs, community day resources, domestic violence programs, community centers including senior and religious, mental health and substance abuse resources.
Correlation Co-efficient Between Physical Quality of Life and Mental Quality of Life
Time Frame: within 30 days of discharge
evaluate the patients perception of their own health with a short form health questionnaire (SF-12). Physical component score (PCS-12): A score of 50 or less may indicate a physical condition. Mental component score (MCS-12): A score of 42 or less may indicate clinical depression. General health: Scores above 50 indicate better-than-average health, while scores below 50 indicate below-average health. This compares the physical and mental scores. A correlation coefficient is a statistical measure that indicates the strength and direction of a linear relationship between two variables, expressed as a number between -1 and 1, where -1 signifies a perfect negative correlation, 0 indicates no correlation, and +1 represents a perfect positive correlation; essentially, it tells you how closely two variables are related to each other in a linear fashion.
Secondary Outcomes
- Communication Between Patient and Health Care Givers Questionnaire(Within 15 days of discharge)
- Baseline HCAHPS Data(Within 15 days of discharge)