Improving Gap Closure Rates Using a Predictive Model

Completed

• Conditions: Appointments and Schedules; Communication
• Interventions: Other: Participant outreach

• Registration Number: NCT04806984
• Lead Sponsor: NYU Langone Health

Brief Summary

NYU Langone Health outreaches to patients to remind them to schedule their appointments by phone or MyChart message.The proposed study will test different outreach methods using a predictive risk model. The goal is to increase gap closure rate by the end of the year.

Detailed Description

Not available

Study Timeline

• Study Start: 2021-02-09
• Study First Submitted: 2021-03-05
• Study First Submitted QC: 2021-03-18
• Study First Posted: 2021-03-19
• Primary Completion: 2022-02-27
• Study Completion: 2022-02-27
• Status Verified: 2023-03
• Last Update Submitted: 2023-03-24
• Last Update Posted: 2023-03-28

Recruitment & Eligibility

• Status: COMPLETED
• Sex: All
• Target Recruitment: 34896

Inclusion Criteria

• Patients in the NYU Langone network who are due for gaps in care.

Exclusion Criteria

• Patients in the NYU Langone network are not due for gaps in care.

Study & Design

• Study Type: OBSERVATIONAL
• Study Design: Not specified

Arm && Interventions

Group	Intervention	Description
Call center phone call	Participant outreach	Participants randomized to this arm will receive a phone call from the call center reminding them to schedule their appointments.
MyChart message	Participant outreach	Participants randomized to this arm will receive an automated MyChart message reminding them to schedule their appointments.

Primary Outcome Measures

Name	Time	Method
Gap closure rate	1 year

Trial Locations

Locations (1)

NYU Langone Health; 🇺🇸 New York, New York, United States