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Patient-Centric Websites and Plain Language Key to Boosting Clinical Trial Recruitment

• Clinical trial recruitment faces persistent challenges due to low participation rates, with trials often failing before completion due to insufficient enrollment.

• Companies are revolutionizing trial recruitment by developing patient-friendly websites with plain language information, improved accessibility, and enhanced search engine optimization.

• Industry expert Thomas Wicks highlights how transparent communication and cross-company collaboration in trial referrals are creating more opportunities for patient participation.

The pharmaceutical industry is witnessing a significant shift in clinical trial recruitment strategies, with patient engagement and technological innovation leading the way toward improved participation rates. This evolution comes at a crucial time, as low enrollment continues to threaten the viability of many clinical studies before they can demonstrate their potential.

Breaking Down Traditional Barriers

Clinical trials have historically presented two major obstacles for potential participants: discoverability and comprehension. "If I Google lung cancer, for example, I will get page after page of results but very few will have anything to do with clinical trials," explains Thomas Wicks, chief strategy officer at TrialScope, a trial disclosure specialist firm.
The challenge extends beyond mere discovery. When potential participants do find trials, they often encounter highly technical language designed for researchers rather than patients. This complexity can be overwhelming even for educated individuals who may lack health literacy, ultimately deterring participation.

Embracing Patient-Centric Design

Pharmaceutical companies are now actively redesigning their trial websites with patient needs at the forefront. These modernized platforms feature:
  • Educational content explaining trial basics
  • Mobile-friendly interfaces
  • Plain language descriptions
  • Strong search engine optimization
  • Information about risks and benefits
  • Clear explanations of trial stages and processes
"What's changed in the last few years is that we have seen a shift towards patient engagement, and we are starting to see a more progressive approach to communicating with participants," Wicks notes, drawing from his 12 years of experience in trial disclosure.

Overcoming Internal Resistance

The transition to plain language communication hasn't been without challenges. Scientists within pharmaceutical companies often express concern about oversimplification of complex medical concepts. "Sometimes there's cultural resistance internally because scientists, quite rightly, want to be extremely accurate and plain language simplifies things to the point where maybe the scientist is no longer comfortable," Wicks explains.
However, with proper senior-level support and resource allocation, companies are finding ways to balance scientific accuracy with accessibility.

Industry Collaboration and Future Directions

In a noteworthy development, some pharmaceutical companies are extending their commitment to transparency by referring unsuitable candidates to trials sponsored by other companies. This collaborative approach, while still in its early stages, represents a significant shift in industry thinking.
"I think it's a matter of what goes around comes around, and if all companies collaborate, even with giving their own trials priority, they have done a service to the medical community," says Wicks.

Benefits Beyond Recruitment

The adoption of patient-centric approaches delivers multiple advantages:
  • Improved recruitment rates
  • Enhanced brand reputation
  • Increased trust and engagement
  • Better support for healthcare providers
  • Empowered patient decision-making
"Patient centricity and patient engagement are more than catch words," Wicks emphasizes. "There is an opportunity to operationalise these things and make sure there are systems in place that are helpful to patients."
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Reference News

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Boosting clinical trial recruitment through patient engagement
pharmaphorum.com · Mar 5, 2025

Clinical trial recruitment faces challenges due to low participation and complex information. Advances in technology and...

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