Patient Satisfaction With Postoperative Communication Modality
试验速览
- 阶段
- 不适用
- 状态
- 已完成
- 入组人数
- 295
- 试验地点
- 1
- 主要终点
- Percent of participants' satisfaction with surgeon
研究概览
简要总结
Communication between a surgeon and a patient in the immediate postoperative period is thought to influence patient satisfaction. There is currently no standard of care regarding the optimal form of postoperative communication, nor is there a consensus in our department as to which modality is preferred by patients.The purpose of this study is to determine which form of communication, if any, is preferred by patients. Furthermore, this study aims to evaluate the impact that various forms of communication during the immediate postoperative period have on patient (subject) satisfaction. The study hypothesizes that patient (subject) satisfaction with their surgeon will be highest among those who communicate with their surgeons via videotelephony (i.e., videoconferencing) and that the lowest satisfaction will be among patients (subjects) who did not communicate with their surgeon until their regularly scheduled postoperative office visit. The results of this study may help identify low cost methods for increasing patient satisfaction.
详细描述
This is a prospective, randomized study designed to evaluate the effects of different communication modalities between surgeons and patients (subjects) in the immediate postoperative period. Given the nature of the study, it is not possible for either the surgeons or the subjects to be blinded. To reduce bias that may occur due to each surgeon's personal preference for postoperative communication modality, the surgeons (rather than individual subjects) will be randomized to one of the three communication modality groups (no communication on the day of surgery, voice call, or videoconferencing).
研究设计
- 研究类型
- Interventional
- 分配方式
- Randomized
- 干预模型
- Parallel
- 主要目的
- Other
- 盲法
- None
入排标准
- 年龄范围
- 18 Years 至 —（Adult, Older Adult）
- 性别
- All
- 接受健康志愿者
- 否
入选标准
- •undergoing surgery at the NYU Langone Orthopedic Center
排除标准
- •Under the age of 18 years old
研究组 & 干预措施
No Communication group
Participants will not communicate with their surgeons until the post operative office visit.
Voice call group
Participants will receive voice call from the surgeon after being discharged and before their post operative office visit.
干预措施: Voice call (Behavioral)
Video call group
Participants will receive video call from surgeon after being discharged and before their post operative office visit
干预措施: Video call (Behavioral)
结局指标
主要结局
Percent of participants' satisfaction with surgeon
时间窗: post operative office visit (1 week after surgery)
The first self reported survey is designed specifically for this study to assess participants' satisfaction with their experience and postoperative communication.
次要结局
- Percent of participants' satisfaction with hospital experience(post operative office visit (1 week after surgery))