Improving Charge Nurse Conflict Resolution Communication Using Artificial Intelligence
概览
- 阶段
- 不适用
- 干预措施
- 未指定
- 疾病 / 适应症
- Conflict Resolution
- 发起方
- Methodist Health System
- 入组人数
- 35
- 试验地点
- 1
- 主要终点
- Charge nurses that have completed the program
- 状态
- 已完成
- 最后更新
- 上个月
概览
简要总结
Nurses are being challenged to provide increasingly complex care with more inexperienced nurses due to higher rates of retirement and registered nurse (RN) turnover in general.
High-performing charge nurses with excellent interpersonal, conflict management, communication, and leadership competencies are vital to achieving optimal outcomes. Implementing a charge nurse leadership development program focused on improving communication competencies in conflict management situations can support a healthy work environment.
详细描述
Freedman (2019) asserts that "interpersonal conflict in nursing workplaces is a pervasive and complex phenomenon, with implications for patient safety and quality of care" (p.594). First-time leaders seldom receive adequate training for effective transition to leadership roles, with 60% reporting having no training (Gentry, Logan, \& Tonidandel, 2014). Furthermore, many novice leaders struggle with transitioning from peer to leader, specifically related to interpersonal and communication skills (Basogul, 2020; Radovich, et al., 2011).
研究者
入排标准
入选标准
- •RN Clinical Team Leader or Charge Nurse employed at MMMC
排除标准
- •Non-employees of MMMC
- •MMMC staff not in the role of Clinical Team Leader or Charge Nurse
结局指标
主要结局
Charge nurses that have completed the program
时间窗: September 2022 to November 2022
The CMCSS is a validated tool, r= α=0.86, measuring nurses' confidence in managing challenging situations