Video Emergency Calls of Bystanders

Not Applicable

Recruiting

• Conditions: Audio-Emergency Call; Video-Emergency Call
• Interventions: Other: Audio-Emergency Call; Other: Video-Emergency

• Registration Number: NCT06598592
• Lead Sponsor: Medical University of Vienna

Brief Summary

Emergency center dispatchers often face the challenge that emergency calls typically provide only verbal information. However, many first responders use smartphones, which could enable the option for video calls during emergencies. Leveraging this technology could offer control center staff additional insights, potentially transforming the way they manage emergency situations. Despite this, the impact of video emergency calls on call duration and user experience remains largely unexplored.

In this project, 20 control center employees will undergo a one-hour training session on a video emergency call system. After the training, each dispatcher will handle four simulated emergency calls-two via audio and two via video. To facilitate this, 80 first responders will be recruited from public spaces, such as shopping centers. These responders will face simulated emergencies, including epileptic seizures, shortness of breath, forehead lacerations, or injuries to the upper extremities with minor bleeding. Professional medical actors will simulate the emergencies, and the responders will be tasked with making either an audio or video emergency call.

Detailed Description

Not available

Study Timeline

• Status Verified: 2024-09
• Study First Submitted: 2024-09-11
• Study First Submitted QC: 2024-09-14
• Study Start: 2024-09-16
• Study First Posted: 2024-09-19
• Primary Completion: 2024-10-31
• Last Update Submitted: 2024-11-09
• Last Update Posted: 2024-11-12
• Study Completion: 2024-12-31

Recruitment & Eligibility

• Status: RECRUITING
• Sex: All
• Target Recruitment: 80

Inclusion Criteria

• 18-70 years
• User of a smartphone
• German Language

Exclusion Criteria

• EMS personnel

Study & Design

• Study Type: INTERVENTIONAL
• Study Design: PARALLEL

Arm && Interventions

Group	Intervention	Description
Audio Emergency Call	Audio-Emergency Call	An Emergency Call will be performed
Video-Emergency Call	Video-Emergency	Video-Emergency Call

Primary Outcome Measures

Name	Time	Method
Duration of the Emergency Call	Up to 10 Minutes

Trial Locations

Locations (1)

Medical University of Vienna; 🇦🇹 Vienna, Austria