Frequent users of the emergency department: improving services

Not Applicable

• Conditions: Emergency department; Not Applicable

• Registration Number: ISRCTN11904779
• Lead Sponsor: niversity of Sheffield

Brief Summary

Not available

Detailed Description

Not available

Study Timeline

• Results First Posted: 1900-01-01
• Study Start: 2023-04-28
• Last Update Posted: 3 October 2023
• Study Completion: 2025-02-28

Recruitment & Eligibility

• Status: Ongoing
• Sex: All
• Target Recruitment: 120

Inclusion Criteria

NHS or third-sector staff:
1. Aged 18 years or over
2. Has been involved in some capacity with a frequent user/high-intensity service, either directly work in the service, or make referrals to the service, have patients who have used the service or have some strategic connection to the service
3. Mental capacity to provide full and informed consent

Service users:
1. Aged 18 years or over
2. Has used urgent and emergency care five or more times in the 12 months prior to receiving an assessment or treatment from a frequent user service.
3. Has been assessed or received an intervention from a frequent user service
4. Mental capacity to provide full and informed consent

Exclusion Criteria

NHS or third-sector staff:
Have no working/managerial/strategic relationship with a frequent user/high-intensity service

Service users:
1. Has had no contact with a frequent user or high-intensity service
2. Lacking the capacity to comply with study requirements
3. Considered by a clinician as currently unsuitable to enter a research study (e.g. too physically unwell, acutely suicidal)

Study & Design

• Study Type: Observational
• Study Design: Not specified