Improving access for community health and sub-acute outpatient services.

Not Applicable

Completed

• Conditions: waiting times for admission to sub-acute outpatient services; Paediatric Allied Health Services (Occupational therapy, physiotherapy and speech pathology); Adult Allied Health Services (Occupational Therapy and Physiotherapy); Specialist Clinics (Continence and Lymphoedema clinics); Public Health - Health service research; Physical Medicine / Rehabilitation - Physiotherapy; Physical Medicine / Rehabilitation - Speech therapy

• Registration Number: ACTRN12615001016527
• Lead Sponsor: a Trobe University

Brief Summary

Not available

Detailed Description

Not available

Study Timeline

• Results First Posted: 1900-01-01
• Study Start: 2015-09-29
• Last Update Posted: 13 January 2020

Recruitment & Eligibility

• Status: Completed
• Sex: All
• Target Recruitment: 2496

Inclusion Criteria

Services are eligible for inclusion in the trial if they:
Are under the auspices of Eastern Health, Victoria.
Provide services to outpatients either in the community or at treatment centres.
Provide services that typically take the form of a series of appointments rather than a single occasion of service.
Currently utilise a waiting list and triage system for managing demand.

The service usage data (eg waiting time, number of appointments, non-arrival rates etc) will be included for all clients who have a first face to face appointment with included services during the data period. Potential participants will be invited to participate in consecutive order of arrival at the service until the required sample size is reached.

Clients will be invited to participate in data collection for the subgroup of 40 participants pre and post intervention at each site if they:
-commence services during the inclusion period
-consent to participate
-are accompanied by someone who can consent on their behalf in the case of children or people whose capacity to conesnt is compromised

Exclusion Criteria

Services will be excluded if they are:

Non Eastern Health services.
Services that do not have a waiting list at the time of recruitment.

Clients will be excluded from the inclusion in the subgroup of 40 patients pre/post at each service it they do not consent to participate, or do not have capacity to give consent (eg due to language barriers, age or cognitive impairment) and are not accompanied by someone who can consent on their behalf. Note that interpreters will sought wherever possible.

Study & Design

• Study Type: Interventional
• Study Design: Not specified