Influence of a Questionnaire on Patients' Emergency Room Expectations

Not Applicable

Completed

• Conditions: Physician-Patient Relations; Emergencies; Satisfaction, Patient; Expectations

• Registration Number: NCT05881434
• Lead Sponsor: Orange Park Medical Center

Brief Summary

The goal of this study is to determine whether a novel questionnaire designed to illicit patient's self-reported expectations across four domains (overall purpose of visit, medication intervention, imaging intervention and disposition) improves patient-provider communication as evaluated by an exit survey during an emergency room visit.

Detailed Description

Not available

Study Timeline

• Study First Submitted: 2022-01-12
• Study Start: 2022-01-31
• Primary Completion: 2022-10-17
• Study Completion: 2022-10-17
• Status Verified: 2023-05
• Study First Submitted QC: 2023-05-30
• Last Update Submitted: 2023-05-30
• Study First Posted: 2023-05-31
• Last Update Posted: 2023-05-31

Recruitment & Eligibility

• Status: COMPLETED
• Sex: All
• Target Recruitment: 308

Inclusion Criteria

• Patients who arrive through the ED main entrance (non-EMS)
• Patients aged 18 years and older
• Patients who demonstrate decision making capacity
• Patients who willingly consent to participate

Exclusion criteria:

• Patients in distress (physical, emotional, or other) as determined by investigator
• Patients who demonstrate altered mental status or lack of capacity to consent
• Patients who require immediate medical intervention including diagnostic and/or treatment intervention
• Prisoners and patient under involuntary holds

Exclusion Criteria

Not provided

Study & Design

• Study Type: INTERVENTIONAL
• Study Design: PARALLEL

Primary Outcome Measures

Name	Time	Method
Patient reported provider understanding of patient's visit expectations	After patient discharge instructions given (or for patients being admitted/transferred, after admission/transfer request), up to 15 minutes after either event	Q: "My ER provider understood my expectations for my ER visit today" with agreement responses on a 5-point Likert scale (strongly disagree to strongly agree)

Secondary Outcome Measures

Name	Time	Method
Patient reported provider courtesy	After patient discharge instructions given (or for patients being admitted/transferred, after admission/transfer request), up to 15 minutes after either event	Q: "Courtesy of your provider" with response options from Very Poor to Very Good
Patient reported inclusion in treatment decisions	After patient discharge instructions given (or for patients being admitted/transferred, after admission/transfer request), up to 15 minutes after either event	Q: "Your provider included you in decisions about your treatment" with response options from Very Poor to Very Good
Patient reported degree to which visit expectations were met	After patient discharge instructions given (or for patients being admitted/transferred, after admission/transfer request), up to 15 minutes after either event	Q: "My expectations for my ER visit today were met" with agreement responses on a 5-point Likert scale (strongly disagree to strongly agree)
Patient reported provider listening	After patient discharge instructions given (or for patients being admitted/transferred, after admission/transfer request), up to 15 minutes after either event	Q: "Your provider took the time to listen to you" with response options from Very Poor to Very Good

Trial Locations

Locations (1)

Orange Park Medical Center; 🇺🇸 Orange Park, Florida, United States