Better clinical communication in hospital - a study of the effect of a Norwegian version of the Four habits Approach to Effective Clinical Communication in Akershus University Hospital
Completed
- Conditions
- Clinical communicationNot ApplicableCommunication
- Registration Number
- ISRCTN22153332
- Lead Sponsor
- Regional Authorities for Hospital Care, Eastern Norway (Helse Øst RHF)
- Brief Summary
Not available
- Detailed Description
Not available
Recruitment & Eligibility
- Status
- Completed
- Sex
- All
- Target Recruitment
- 64
Inclusion Criteria
Physicians under 60 years doing full or part-time clinical work in somatic departments of Akershus University Hospital. Altogether 8 real consultations or meetings with patients/relatives of patients per physician are recruited consecutively.
Exclusion Criteria
None for physicians.
For consultations:
1. Anticipated consultation duration less than 5 minutes
2. Consultations or meetings with patients or relatives where they are in a particularly vulnerable situation and where videotaping would be inappropriate (e.g. when conveying serious messages)
Study & Design
- Study Type
- Interventional
- Study Design
- Not specified
- Primary Outcome Measures
Name Time Method The videotaped consultations/meetings were assessed using the ?Four Habits Coding Scheme? (Krupat et al, 2006).<br><br>Krupat E, Frankel R, Stein T, Irish J. The Four Habits Coding Scheme: validation of an instrument to assess clinicians? communication behavior. Pat Educ Couns 2006; 62: 38-45.
- Secondary Outcome Measures
Name Time Method 1. Change in Habit 1 through 4 behaviours according to which habit the physicians particularly commit themselves to improve (physicians may want to implement all habits, but are prompted to give priority to one of them)<br>2. Changes in Habits in 20% of physicians with the lowest scores <br>3. Changes in Habits across age groups, gender, specialties, seniors/juniors <br>4. Change in physician communication specific self-efficacy<br>5. Change in patient satisfaction