Centered Surgery - Preoperative Counseling and Patient Satisfaction

The study titled "Patient Centered Surgery - Preoperative Counseling and Patient Satisfaction" aims to evaluate patient satisfaction and preparedness for surgery based on the method of preoperative counseling provided by the nursing team. The primary aim is to compare patient satisfaction with preoperative nursing visits conducted through virtual shared medical appointments (SMA) versus individual phone calls. It is hypothesized that virtual group calls will improve patient satisfaction compared to phone calls. Secondary aims include comparing patient preparedness for surgery between the two methods and assessing healthcare resource utilization, such as patient-initiated phone calls, unscheduled office visits, emergency room visits, and inpatient readmissions, following urogynecology surgery. It is hypothesized that virtual group calls will enhance patient preparedness and reduce healthcare resource utilization compared to phone calls.

The study will employ a prospective cohort design to evaluate patient satisfaction and preparedness for surgery based on preoperative teaching methods. Participants will be recruited over a 24-month period, with follow-up lasting up to the postoperative appointment, typically scheduled 7-9 weeks after surgery. The study will be conducted from January 1, 2026, to January 1, 2028. The primary outcome will be patient satisfaction as measured by the validated Patient Satisfaction Questionnaire-18 (PSQ-18) following preoperative education appointments. Secondary outcomes include patient satisfaction measured at the 6-8-week postoperative visit, as well as healthcare resource utilization assessed up to 12 weeks following surgery.

Eligibility criteria include patients scheduled for major urogynecology surgeries for apical prolapse at Cleveland Clinic sites. Eligible surgeries include vaginal colpopexy, vaginal hysteropexy, obliterative procedures, laparoscopic sacrocolpopexy, and laparoscopic uterosacral ligament suspension, with or without accompanying procedures such as hysterectomy, salpingectomy, anterior/posterior colporrhaphy, and mid-urethral sling placement. Participants must be over 18 years of age, have decision-making capacity, and be able to provide informed consent. For the SMA group, patients must have active MyChart access and be able to speak and read English. Patients unable to consent will be excluded.

Study procedures involve screening and recruitment, which will occur during the patient's initial consultation when surgery is recommended. Eligible participants will receive a recruitment letter via MyChart describing the study and providing instructions for accessing the REDCap survey. If no response is received, a follow-up MyChart message will be sent, and investigators may follow up via telephone using a scripted protocol. Participants who opt into the study will complete surveys electronically via REDCap. Preoperative surveys include the PSQ-18 to assess patient satisfaction and the Patient Preparedness Questionnaire (PPQ) to measure preparedness for surgery. Postoperative surveys will consist of the PSQ-18 only. Participants will receive reminders to complete surveys within 48-72 hours after their visits, with no more than two reminders per survey.

Data collection will be conducted using REDCap, with information abstracted from EPIC electronic health records and linked to survey responses. Identifiable data, including medical record numbers and email addresses, will be used for survey distribution and data collection but will be de-identified for analysis. Data will be securely stored on Cleveland Clinic devices and accessed only by investigators approved by the Institutional Review Board (IRB). Statistical analysis will be performed using JMP Pro version 17.0 software, with support from Cleveland Clinic Quantitative Health Sciences. Patient satisfaction scores from the PSQ-18 will be treated as continuous data and analyzed using t-tests to compare mean scores between groups. Healthcare utilization will be analyzed individually and as a composite, while adverse events will be evaluated using the Clavien-Dindo Grading System for surgical complications. Descriptive statistics will summarize demographic and clinical characteristics.