Effect of Varied Outreach Methods on Appointment Scheduling and Appointment Completion Using MyChart

Children's Hospital Medical Center, Cincinnati1 site in 1 country945 target enrollmentJuly 30, 2021

ConditionsHealth Care Utilization

Overview

Phase: Not Applicable
Intervention: Not specified
Conditions: Health Care Utilization
Sponsor: Children's Hospital Medical Center, Cincinnati
Enrollment: 945
Locations: 1
Primary Endpoint: Number of Participants Who Completed Well Child Check Visit
Status: Completed
Last Updated: last year

Overview Investigators Eligibility Criteria Outcomes Sites Similar Trials

Overview

Brief Summary

Our objective is to determine the effectiveness of varied outreach methods (e.g. standard versus tailored MyChart messaging) to children age 6-17 years old who are due for a WCC visit and don't have one scheduled in the next 45 days on the outcomes of appointment scheduling and appointment completion.

Registry

clinicaltrials.gov

Start Date

July 30, 2021

End Date

February 28, 2022

Last Updated

last year

Study Type

Interventional

Study Design

Parallel

Sex

All

Investigators

Sponsor

Children's Hospital Medical Center, Cincinnati

Responsible Party

Sponsor

Eligibility Criteria

Inclusion Criteria

•age 6-17 years
•has not had a well child check in past 365 days
•no future well child check visit scheduled
•parent preferred language = English or Spanish

Exclusion Criteria

•no active MyChart account

Outcomes

Primary Outcomes

Number of Participants Who Completed Well Child Check Visit

Time Frame: Within 8 weeks of the date of intervention or the date of randomization for the control group

Participants completed well child check visit as determined by presence of a well visit billing code documentation in the electronic health record.

Secondary Outcomes

Number of Participants Who Scheduled an Appointment for a Well Child Check Visit.(Within 8 weeks of the date of intervention or the date of randomization for the control group)
Number of Participants Who Received Their First COVID-19 Vaccination(Within 8 weeks of the date of the intervention or the date of randomization for the control group)