Teaching Provider Communication Via Coaching to Reduce Burnout
Trial Snapshot
- Phase
- Not Applicable
- Status
- Completed
- Sponsor
- Duke University
- Enrollment
- 859
- Locations
- 2
- Primary Endpoint
- Change in provider burnout, as measured by questionnaire
Study Overview
Brief Summary
To examine the effect of a coaching intervention on provider burnout and communication
Detailed Description
The investigator will recruit providers at Duke University and randomly assign them to receive (1) a communication coaching intervention or (2) a waitlist intervention. The investigator will survey all providers at Baseline and Follow Up. Providers randomized to the intervention arm will attend face-to-face meetings with study coaches, and have some of their encounters with patients shadowed by a coach or audio recorded. Providers will obtain verbal consent from patients to participate in the study (i.e. have their encounter shadowed or audio recorded). Providers will then be provided feedback by coaches on their communication during these encounters. Providers randomized to the waitlist intervention arm will be offered the option of receiving this intervention after they complete the follow up survey.
Study Design
- Study Type
- Interventional
- Allocation
- Randomized
- Intervention Model
- Parallel
- Primary Purpose
- Health Services Research
- Masking
- Single (Participant)
Eligibility Criteria
- Ages
- 18 Years to — (Adult, Older Adult)
- Sex
- All
- Accepts Healthy Volunteers
- No
Inclusion Criteria
- •Providers and patients at Duke University Medical Center
Exclusion Criteria
- •Younger than 18
- •non-English speaking
Outcomes
Primary Outcomes
Change in provider burnout, as measured by questionnaire
Time Frame: baseline and follow up, approximately 2 months
Secondary Outcomes
- change in comfort addressing emotion, as measured by questionnaire(baseline and follow up, approximately 2 months)
- change in self-rated efficiency, as measured by questionnaire(baseline and follow up, approximately 2 months)