Provider-Patient Communication Coaching

Not Applicable

Completed

• Conditions: Provider Burnout; Communication
• Interventions: Behavioral: Communication coaching

• Registration Number: NCT02783742
• Lead Sponsor: Duke University

Brief Summary

To examine the effect of a coaching intervention on provider burnout and communication

Detailed Description

The investigator will recruit providers at Duke University and randomly assign them to receive (1) a communication coaching intervention or (2) a waitlist intervention. The investigator will survey all providers at Baseline and Follow Up. Providers randomized to the intervention arm will attend face-to-face meetings with study coaches, and have some of their encounters with patients shadowed by a coach or audio recorded. Providers will obtain verbal consent from patients to participate in the study (i.e. have their encounter shadowed or audio recorded). Providers will then be provided feedback by coaches on their communication during these encounters. Providers randomized to the waitlist intervention arm will be offered the option of receiving this intervention after they complete the follow up survey.

Study Timeline

• Study First Submitted: 2016-05-24
• Study First Submitted QC: 2016-05-24
• Study First Posted: 2016-05-26
• Study Start: 2016-06-20
• Primary Completion: 2020-01-30
• Study Completion: 2020-01-30
• Status Verified: 2021-10
• Last Update Submitted: 2021-10-07
• Last Update Posted: 2021-10-11

Recruitment & Eligibility

• Status: COMPLETED
• Sex: All
• Target Recruitment: 859

Inclusion Criteria

• Providers and patients at Duke University Medical Center

Exclusion Criteria

• Younger than 18
• non-English speaking

Study & Design

• Study Type: INTERVENTIONAL
• Study Design: PARALLEL

Arm && Interventions

Group	Intervention	Description
Intervention	Communication coaching	Providers in this arm will receive a communication coaching intervention immediately post-randomization.
Waitlist Control	Communication coaching	Providers assigned to this arm will be offered the option of receiving the communication coaching intervention after follow up data collection is complete.

Primary Outcome Measures

Name	Time	Method
Change in provider burnout, as measured by questionnaire	baseline and follow up, approximately 2 months

Secondary Outcome Measures

Name	Time	Method
change in comfort addressing emotion, as measured by questionnaire	baseline and follow up, approximately 2 months
change in self-rated efficiency, as measured by questionnaire	baseline and follow up, approximately 2 months

Trial Locations

Locations (1)

Duke University Medical Center; 🇺🇸 Durham, North Carolina, United States