Effects of Writing Down the Request for Help With Regard to Patient Satisfaction in General Practices
试验速览
- 阶段
- 不适用
- 状态
- 已完成
- 发起方
- 入组人数
- 209
- 试验地点
- 2
- 主要终点
- Patient satisfaction measured with the Consultation Satisfaction Questionnaire
研究概览
简要总结
The primary objective of this study is to determine whether exploring the request for help more thoroughly improves patient satisfaction in general practice (primary care).
详细描述
Patient satisfaction has been an important topic of interest in primary health care during the last decade(s). Many factors during the consultation influence patient satisfaction. One of the aspects in a consultation is the request for help; especially in primary care the request for help has been recognised as an important aspect influencing patient satisfaction. The investigators hypothesized that exploring the request for help more thoroughly would improve patient satisfaction in general practice.
研究设计
- 研究类型
- Interventional
- 分配方式
- Randomized
- 干预模型
- Parallel
- 主要目的
- Health Services Research
- 盲法
- Single (Participant)
入排标准
- 性别
- All
- 接受健康志愿者
- 是
入选标准
- •All patients with a new request for help.
排除标准
- •Mental disability
- •No or little knowledge of the Dutch language
- •Illiteracy
- •Limited vision
结局指标
主要结局
Patient satisfaction measured with the Consultation Satisfaction Questionnaire
时间窗: 15-30 minutes (after the consultation patients filled in the questionnaire)
The primary endpoint is the 'Professional Care' (PC) scale of the 'Consultation Satisfaction Questionnaire' (CSQ). In a previous study the score on the PC were 88.2 en 80.9 in the intervention and control groups, respectively. The standard deviations were 11.8 en 16.1. For our sample size calculation we used an expected standard deviation of 15. The sample size required to detect a difference of 7 on the PC scale between the intervention and control group, with a power of 90%, and alpha of 5% (two-tailed), and a standard deviation of 15, was 196 patients. We rounded this number off to 200.
次要结局
- Patient satisfaction measured with the Visual Analog Scale(15-30 minutes (patients filled in the Visual Analog Scale after the consultation))
- Doctor satisfaction measured with the Visual Analog Scale(15-30 minutes (general pracitioners filled in the Visual Analog Scale after the consultation))
- Duration of the consultation(15-30 minutes (after the consultation the doctor measured the time with a stopwatch))
研究者
Nanne Kleefstra
MD, PhD, assistant professor
Medical Research Foundation, The Netherlands