Optimizing the Patient Experience Through Provider Coaching or Communication Intervention
概览
- 阶段
- 不适用
- 干预措施
- Intervention 1
- 疾病 / 适应症
- Patient Satisfaction
- 发起方
- Mayo Clinic
- 入组人数
- 45
- 试验地点
- 2
- 主要终点
- To identify if patient experience coaching or communication classes have an effect on patient satisfaction scores and clinician satisfaction.
- 状态
- 进行中（未招募）
- 最后更新
- 19天前
概览
简要总结
Hypothesis: Clinicians who receive patient experience coaching or communication classes have improved patient satisfaction scores and improved clinician satisfaction.
详细描述
Aims, purpose, or objectives: To identify if patient experience coaching or communication classes have an effect on patient satisfaction scores and clinician satisfaction.
研究者
入排标准
入选标准
- •Clinicians of Primary Care Mayo Clinic
排除标准
- •Not clinicians of Primary Care Mayo Clinic or Residents within Rochester Primary Care Clinicians from Family Medicine, or Clinicians from Community Internal Medicine Geriatrics, Palliative Medicine, and Community Pediatrics and Adolescent Medicine
研究组 & 干预措施
Survey and Coaching
Individual coaching with a trained patient experience professional (XTEC coach) will occur individually with clinicians 3-4 times over several weeks. The coach will assist participants with improving communication with patients.
干预措施: Intervention 1
Survey and Communication Class
A one-hour communication class will take place during the workday. The class will be offered virtually or in person for a group of clinicians to attend.
干预措施: Intervention 1
No Intervention
Surveys only
结局指标
主要结局
To identify if patient experience coaching or communication classes have an effect on patient satisfaction scores and clinician satisfaction.
时间窗: 1 year
Participants will be sent a Pre-test Questionnaire and Maslach Burnout Inventory within the introductory email containing a RedCap link for them to use if they desire to participate. Immediately following the intervention, and two months after the intervention, participants will receive a Maslach Burnout Inventory to complete. Method used: Average Emotional Exhaustion- Higher the scores indicate higher degree of burnout Depersonalization- Higher scores indicate higher degree of burnout Personal Accomplishment- Lower scores indicate higher degree of burnout